Verizon DLS Problems

Starting to wonder when I will have a stable internet connection. Problems started the end off December a couple days of no internet but before they came it started working again all of a sudden so no one ended up coming. Now few days later its been working but random disconnects from games on XBOX Live and and IM programs keep happening. It’s not so bad on the computer but I am unable to play a a full game on XBOX without being disconnected very annoying most time happens with in seconds of the game starting. They where supposed to call today but never got a call and haven’t called them again yet since it takes hours just to get a hold of anyone. Looks like Saturday will be spent on the phone with them.